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Refund policy

Returns & Exchanges

We want you to be happy with your purchase. If your item arrives damaged or faulty, we will gladly arrange an exchange or issue store credit.

Please note: We do not offer cash refunds. All approved returns are resolved through an exchange or store credit.

Eligibility

  • The item must be damaged or faulty upon delivery.
  • You must provide proof of purchase (order confirmation, invoice, or receipt).
  • You must provide a clear, continuous unboxing video showing the package being opened for the first time, with the shipping label and the damage or fault visible.

How to Request a Return

  1. Contact us through any of the following:
    • Email: help@slbasics.com (subject line: “Returns”)
    • Phone: 0302-2227427
    • Instagram: @slbasics
  2. Include the following:
    • Your order number
    • Your full name
    • The reason for the return
    • Your proof of purchase and unboxing video
  3. Our team will review your request and reply with the next steps.

How We Resolve Approved Requests

  • Exchange: We will send you a replacement of the same item, subject to stock availability.
  • Store Credit: If the item is out of stock or an exchange isn’t possible, we will issue store credit equal to the value of the item. Store credit can be used on any future purchase from our store.

Requests without an unboxing video or proof of purchase cannot be processed.

Order Cancellations

  • You may cancel your order within 24 hours of placing it. The sooner you contact us, the better the chance we can stop it.
  • Orders that have already been dispatched cannot be cancelled.
  • To cancel, contact us by email (help@slbasics.com), phone (03022227427), or Instagram (@SLBASICS) with your order number and name.

Note: As we do not offer refunds, cancellations of pre-paid orders will be handled as store credit.

Payment Options

We offer two convenient payment methods:

1. Pre-Paid (Online Payment)

  • Payment is made in advance by bank transfer.
  • Pre-paid orders are processed only after we receive confirmation from your bank that the transfer was successful.

2. Cash on Delivery (COD / Post-Paid)

  • Pay in cash when your order is delivered to your doorstep.
  • Please keep the exact amount ready for a smooth delivery.

Need Help?

We’re always happy to assist. Reach us anytime:
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